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Patient & Visitor Information

Admissions

Capital Region Medical Center's admission process is designed to make you feel comfortable and informed as soon as you arrive. We have five admitting stations for privacy and confidentiality. You will be greeted and assisted at the registration desk by a member of the admitting staff and members of the Partners, our volunteer staff. We strive to keep your wait time during the registration process to a minimum.

Upon arrival, you will be interviewed by one of our nurses in the admissions department. He or she can answer any questions you have concerning your care or refer you to the appropriate staff.

Surgery

If you are being admitted for surgery at CRMC, click here for special instructions.

Advanced Directrives

Capital Region Medical Center provides Advance Health Care Directive forms. These documents give patients an opportunity to make decisions regarding life support treatment. For more information, call the social work department at (573)632-5000, ext. 5493.

Notary Services

The services of a Notary Public are available without charge from 8 a.m. to 4:30 p.m. weekdays. Arrangements for these services are made by calling the social work department at (573)632-5000, ext. 5493.

Communication Services

We are happy to assist individuals with special needs. Sign language interpreter services and assistive communication devices are available at your request. Call the patient care office at (573)632-5000, ext. 5300, or the house supervisor for more information.

Call Button

Your bedside call button activates a signal light in the nurses' station. The nursing staff will explain how to and when to use the call light.

Identification Board

An identification band will be placed on your wrist when you are admitted. The band shows the staff your name, hospital number and admitting physician. Please do not remove this band during your hospital stay.

Meal Service

Proper diet is essential to your treatment and recovery. Your physician will make orders for your diet along with your medications. If you have any food allergies or intolerances, please make the nurse aware of this upon admission so this information can be forwarded to nutrition services. A selective menu will be provided to you on your breakfast tray so you can choose the next day's meals.

A registered dietician or member of our nutrition services staff will gladly answer any questions you may have about your food or diet. CRMC's dieticians also provide nutrition counseling to those who may need assistance with a diet plan for the return home. This service is available for inpatients and outpatients by contacting centralized scheduling at (573)632-5152.

Medications

The only medications you will receive at the hospital are those that have been prescribed by your physician and distributed by the hospital pharmacy. Please do not bring your own medications unless approved by your physician. If you have any medications with you upon admission, please give them to the nurse.

Safety

Fire Protection
Fire drills are performed periodically as part of the hospital's emergency preparedness plan. Please do not be alarmed if a drill takes place while you are in the hospital, patients do not participate in these drills.

Beds
Health care beds are higher and narrower than most beds. Bedside rails are for your protection, please cooperate by leaving the rails in position. The nurse will show you how to properly operate your bed, and do not hesitate to ask if you have any questions.

Personal Attire
Capital Region will supply most of the items you need during your stay, however, you may wish to bring a few personal items to make your visit more comfortable. We're tobacco free inside and out.You may bring pajamas or a nightgown, robe and slippers.

Smoking Policy
Capital Region Medical Center is a tobacco-free facility in order to promote a healthier environment for our patients, visitors and staff. The use of all tobacco products (cigarettes, cigars, pipes and smokeless tobacco) is prohibited in all areas of the facility, including the parking lot. This policy is implemented at all CRMC as well as University of Missouri Health Care facilities.

Spiritual Care Services

A chaplain is available 24 hours a day. The hospital staff chaplain is available from 7 a.m. to 4 p.m., Monday through Friday and may be contacted at (573)632-5000, ext. 5035. A volunteer on-call-chaplain is available nights and weekends for emergencies. Your nurse can access the chaplain on call. Worship services are conducted during special religious holidays.

Discharge Planning/Social Work

When you leave the medical center, you may have special needs. Capital Region Medical Center provides a spectrum of discharge planning and home health services to help you deal with the transition from the medical center. Whether you need skilled visiting nursing services, rehabilitative services, nursing home placement, financial assistance, physical therapy or other support programs, the social work department can help.

Social workers also provide valuable assistance for patients and families with emotional, social, environmental, financial and family difficulties that may arise. Social workers help with referrals for needed medical center or community resources, or with planning for care following discharge from the medical center. The social workers can also help answer questions about Advance Health Care Directives, Medicare and Medicaid. For more information, call (573)632-5000, ext. 5493.

Social Groups

Participation in a support group can often provide the additional support you need to cope with an illness, loss, or caregiver role. Support groups give you the opportunity to get specific, up-to-date information and to share the experiences of others who have faced similar problems. The social work department at Capital Region Medical Center is available to help you locate a group that responds to your particular needs. Call (573)632-5000, ext. 5493 for updated information on available support groups.

Discharge

When your physician decides you are ready to leave and has authorized your discharge, the medical center's staff will help make all the necessary arrangements for you to go home. We encourage you to make advance arrangements with family members or friends for transportation.

Capital Region has a designated time of noon on the day of discharge. Your physician and your nurse will give you instructions about post-hospital care. This will include specifics such as diet instructions, medications, limitations on exercise or daily activities, and discussion of any supplies or equipment you need to maintain the progress you have made while in the medical center. If you have questions, please be sure to ask your physician or nurse.

If mail arrives for you after discharge, it will be forwarded to the address given to the hospital upon admission.

Going Home

When you are ready to leave, collect all of your belongings and double-check closets and drawers. If you have any personal belongings stored in the safe, they must be picked up at the business office in the front lobby. A member of the medical center staff or a volunteer will escort you to an entrance and help you into the car.

Financial Information

A hospital stay is disruptive enough without having the additional anxiety methods of payment, unexpected bills or insurance coverage concerns. If you have had anesthesia, lab work or X-rays, you will receive separate bills from one or all of the following:

  • Capital Region Medical Center
  • Your attending physician(s)
  • Capital Region Radiologist
  • Capital City Anesthesia & Perioperative Providers, LLC
  • Boyce and Bynum Pathology Lab

Charges you receive from any of the above groups represent their fees for service to you at Capital Region. Charges received from Capital Region represent the use of our equipment, personnel and material necessary to care for you.

Insurance and Managed Care

It is beneficial to consult with your individual plan in advance to ensure you have coverage at Capital Region for the specific services you need. Capital Region participates in most insurance plans. Click here to review our list of insurance plans.

When you provide us with your insurance information, we will forward a claim to your carrier for the services we provide and upon request, you will receive an itemized statement. If you are covered under the Medicare program, the hospital participates with Medicare and accepts Medicare assignment.

Payment Arrangements/Financial Services

We serve everyone who comes to us in need of care.  Here’s a summary of our financial assistance policies:

What if I do not have health insurance?

You get a discount on your bill of 45% if paid within 30 days.

What if I can not afford to pay what I owe the hospital?

You have options:

-Medicaid and other public programs

For inpatient services we have a patient advocate on site that can assist you in applying for these programs.

For outpatient services we can give you information on who is eligible and how to apply. Just stop by our Patient Advocate office located by the cashier or call and make an appointment at (573) 632-5131.

-Financial Assistance Program

If you are not eligible for Medicaid, you may qualify for our financial assistance program. Your household income and the amount of your medical bills are taken into consideration in determining if you qualify. Our assistance is based on 200% of the Federal Poverty level with a sliding scale up to 400%.

-Payment Arrangements or interest free loans

We have many options available to assist you in resolving your account(s). Just contact our office at (573) 632-5029 to discuss your needs.

What do I need to get financial assistance?

You must complete a financial assistance application. You will have to supply information about your household income and expenses.

Can the hospital help me apply?

Yes

When will I know if I have been approved for financial assistance?

You will know within 14 days of receipt of your completed application. You will be sent bills during this time. We cannot approve an incomplete application.

Do I have to fill out an application for each of my accounts?

No. One application will cover all your active outstanding accounts.

How long do I have to pay my outstanding medical bills?

We will look at each case individually. However, a monthly plan is possible. Contact us for more information.

Who do I contact for more information?

Patient Accounts Office Mon.-Fri. 8:00 a.m. to 4:30 p.m. (573) 632-5029.

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What to expect if your a visitor

Visiting Hours

General visiting hours are from 11 a.m. to 8:30 p.m. Children under the age of 12 may, under certain conditions, be allowed short visits. Please check at the nurses' station.

Obstetrics

Visitors are welcome and, with parents' permission, unlimited visiting hours are available.

The Family Maternity Center at Capital Region Medical Center promotes the safety, rest, comfort and privacy all new parents need, so we ask visitors to respect the specific requests of our staff and new parents. During the labor, delivery and recovery process, no more than three support persons may be in the birthing suite at a time. Visitors not in the birthing or family suites may go to the Family Maternity Center Waiting Room or other public areas in the medical center. We request that visitors not stay in the hall outside the suites as this may disrupt other mothers and babies who are trying to rest. An adult visitor must supervise all children under age 10. Cellular telephones and walkie-talkies are not allowed in the nursery areas due to their impact on vital equipment.

Intensive Care Unit

Visiting hours are individualized per patient at the discretion of the nurse. Please adhere to the following:

  • No visitors are allowed during shift report from 6:30 to 10 a.m. and from 6:30 to 8 p.m. to maintain patient confidentiality. Please, do not call the ICU during closed visitation times.
  • Before entering the ICU, use the phone located on the wall just outside ICU entrance.  The phone will ring directly to the ICU nurses' desk. 
  • Please limit two visitors per visitation.
  • Please turn off cell phones prior to entering ICU as they sometimes interfere with important equipment and could jeopardize the safety of our patients.
  • Children under the age of 12 are not allowed in the ICU.
  • To provide the best possible care to the patient, visitors are asked to leave the unit when patients are being admitted, during critical situations and/or certain procedures.
  • Please do not to use the phones in the ICU area. Two telephones are provided in the ICU waiting room for your use. To call the ICU waiting room directly, call (573)632-5349 or (573)632-5352.

Sending Mail or Cards

Mail may be sent to CRMC patients addressed as follows:
(Patients full name)
c/o Capital Region Medical Center
P.O. Box 1128
Jefferson City, MO 65102

You also may send an electronic card to patients at Capital Region Medical Center.

Cafeteria

6:30 - 10 a.m. - Breakfast
11:30 a.m. - 1:15 p.m. - Lunch
4:30 - 5:45 p.m. - Supper

Infection Control

Capital Region Medical Center has a strong interest in protecting all our patients, visitors and staff from infections and communicable diseases. For this reason, the staff follows precautions, called Body Substance Isolation, to prevent the spread of organisms (germs) from all patients, not just patients who have infections or communicable diseases. These precautions include hand washing and may include special clothing such as gloves, gowns, etc.

Under special circumstances, it will be necessary for you to wear special clothing and wash your hands during your visit with a patient. A sign on the patient's door will give you instructions on what you need to do. This may mean wearing a mask, gown and/or gloves. If you are not sure what you need to do, please ask at the nurses' station to clarify these instructions or assist you.

Many patients have weakened immune systems that make them very susceptible to a variety of illnesses. People who are ill with a cold, fever, diarrhea, flu or a communicable disease should not visit a patient. In addition, children who have been exposed to or have chicken pox, measles, mumps, pinkeye or rubella should not come to the hospital to visit a patient.