Capital Region Medical
Center's admission process is designed to make you feel comfortable and informed
as soon as you arrive. We have five admitting stations for privacy and confidentiality.
You will be greeted and assisted at the registration desk by a member of
the admitting staff and members of the Partners, our volunteer staff. We
strive to keep your wait time during the registration process to a minimum.
Upon arrival, you
will be interviewed by one of our nurses in the admissions department. He
or she can answer any questions you have concerning your care or refer you
to the appropriate staff.
If you are being
admitted for surgery at CRMC, click here for
Capital Region Medical
Center provides Advance Health Care Directive forms. These documents give
patients an opportunity to make decisions regarding life support treatment.
For more information, call the social work department at (573)632-5000, ext.
The services of
a Notary Public are available without charge from 8 a.m. to 4:30 p.m. weekdays.
Arrangements for these services are made by calling the social work department
at (573)632-5000, ext. 5493.
We are happy to
assist individuals with special needs. Sign language interpreter services
and assistive communication devices are available at your request. Call the
patient care office at (573)632-5000, ext. 5300, or the house supervisor
for more information.
Your bedside call
button activates a signal light in the nurses' station. The nursing staff
will explain how to and when to use the call light.
band will be placed on your wrist when you are admitted. The band shows the
staff your name, hospital number and admitting physician. Please do not remove
this band during your hospital stay.
Proper diet is essential
to your treatment and recovery. Your physician will make orders for your diet
along with your medications. If you have any food allergies or intolerances,
please make the nurse aware of this upon admission so this information can
be forwarded to nutrition services. A selective menu will be provided to
you on your breakfast tray so you can choose the next day's meals.
A registered dietician
or member of our nutrition services staff will gladly answer any questions
you may have about your food or diet. CRMC's dieticians also provide nutrition
counseling to those who may need assistance with a diet plan for the return
home. This service is available for inpatients and outpatients by contacting
centralized scheduling at (573)632-5152.
The only medications
you will receive at the hospital are those that have been prescribed by your
physician and distributed by the hospital pharmacy. Please do not bring your
own medications unless approved by your physician. If you have any medications
with you upon admission, please give them to the nurse.
Fire drills are performed periodically as part of the hospital's emergency
preparedness plan. Please do not be alarmed if a drill takes place
while you are in the hospital, patients do not participate in these
Health care beds are higher and narrower than most beds. Bedside rails are
for your protection, please cooperate by leaving the rails in position.
The nurse will show you how to properly operate your bed, and do not hesitate
to ask if you have any questions.
Capital Region will supply most of the items you need during your stay, however,
you may wish to bring a few personal items to make your visit more comfortable.
You may bring pajamas or a nightgown, robe and slippers.
Capital Region Medical Center is a tobacco-free facility in order to promote a healthier environment for our patients, visitors and staff. The use of all tobacco products (cigarettes, cigars, pipes and smokeless tobacco) is prohibited in all areas of the facility, including the parking lot. This policy is implemented at all CRMC as well as University of Missouri Health Care facilities.
Spiritual Care Services
A chaplain is available
24 hours a day. The hospital staff chaplain is available from 7 a.m. to 4
p.m., Monday through Friday and may be contacted at (573)632-5000, ext. 5035.
A volunteer on-call-chaplain is available nights and weekends for emergencies.
Your nurse can access the chaplain on call. Worship services are conducted
during special religious holidays.
Discharge Planning/Social Work
When you leave the
medical center, you may have special needs. Capital Region Medical Center
provides a spectrum of discharge planning and home health services to help
you deal with the transition from the medical center. Whether you need skilled
visiting nursing services, rehabilitative services, nursing home placement,
financial assistance, physical therapy or other support programs, the social
work department can help.
Social workers also
provide valuable assistance for patients and families with emotional, social,
environmental, financial and family difficulties that may arise. Social workers
help with referrals for needed medical center or community resources, or
with planning for care following discharge from the medical center. The social
workers can also help answer questions about Advance Health Care Directives,
Medicare and Medicaid. For more information, call (573)632-5000, ext. 5493.
a support group can often provide the additional support you need to cope
with an illness, loss, or caregiver role. Support groups give you the opportunity
to get specific, up-to-date information and to share the experiences of others
who have faced similar problems. The social work department at Capital Region
Medical Center is available to help you locate a group that responds to your
particular needs. Call (573)632-5000, ext. 5493 for updated information on
available support groups.
When your physician
decides you are ready to leave and has authorized your discharge, the medical
center's staff will help make all the necessary arrangements for you to go
home. We encourage you to make advance arrangements with family members or
friends for transportation.
Capital Region has
a designated time of noon on the day of discharge. Your physician and your
nurse will give you instructions about post-hospital care. This will include
specifics such as diet instructions, medications, limitations on exercise
or daily activities, and discussion of any supplies or equipment you need
to maintain the progress you have made while in the medical center. If you
have questions, please be sure to ask your physician or nurse.
If mail arrives
for you after discharge, it will be forwarded to the address given to
the hospital upon admission.
When you are ready
to leave, collect all of your belongings and double-check closets and drawers.
If you have any personal belongings stored in the safe, they must be picked
up at the business office in the front lobby. A member of the medical center
staff or a volunteer will escort you to an entrance and help you into the
A hospital stay
is disruptive enough without having the additional anxiety methods of payment,
unexpected bills or insurance coverage concerns. If you have had anesthesia,
lab work or X-rays, you will receive separate bills from one or all of the
Capital City Anesthesia & Perioperative Providers, LLC
Boyce and Bynum
Charges you receive
from any of the above groups represent their fees for service to you at Capital
Region. Charges received from Capital Region represent the use of our equipment,
personnel and material necessary to care for you.
Insurance and Managed Care
It is beneficial
to consult with your individual plan in advance to ensure you have coverage
at Capital Region for the specific services you need. Capital Region participates
in most insurance plans. Click here to review our
list of insurance plans.
When you provide
us with your insurance information, we will forward a claim to your carrier
for the services we provide and upon request, you will receive an itemized
statement. If you are covered under the Medicare program, the hospital participates
with Medicare and accepts Medicare assignment.
Payment Arrangements/Financial Services
We serve everyone who comes to us in need of care. Here’s a summary of our financial assistance policies:
What if I do not have health insurance?
You get a discount on your bill of 65%.
What if I can not afford to pay what I owe the hospital?
You have options:
-Medicaid and other public programs
For inpatient services we have a patient advocate on site that can assist you in applying for these programs.
For outpatient services we can give you information on who is eligible and how to apply. Just stop by our Patient Advocate office located by the cashier or call and make an appointment at (573) 632-5131.
-Financial Assistance Program
If you are not eligible for Medicaid, you may qualify for our financial assistance program. Your household income and the amount of your medical bills are taken into consideration in determining if you qualify. Our assistance is based on 200% of the Federal Poverty level.
-Payment Arrangements or interest free loans
We have many options available to assist you in resolving your account(s). Just contact our office at (573) 632-5029 to discuss your needs.
What do I need to get financial assistance?
You must complete a financial assistance application. You will have to supply information about your household income and expenses.
Can the hospital help me apply?
When will I know if I have been approved for financial assistance?
You will know within 14 days of receipt of your completed application. You will be sent bills during this time. We cannot approve an incomplete application.
Do I have to fill out an application for each of my accounts?
No. One application will cover all your active outstanding accounts.
How long do I have to pay my outstanding medical bills?
We will look at each case individually. However, a monthly plan is possible. Contact us for more information.
General visiting hours are from 11 a.m. to 8:30 p.m. Children
under the age of 12 may, under certain conditions, be allowed short visits.
Please check at the nurses' station.
Visitors are welcome and, with parents' permission, unlimited
visiting hours are available.
The Family Maternity Center at Capital Region Medical Center promotes the
safety, rest, comfort and privacy all new parents need, so we ask visitors
to respect the specific requests of our staff and new parents. During the labor,
delivery and recovery process, no more than three support persons may be in
the birthing suite at a time. Visitors not in the birthing or family suites
may go to the Family Maternity Center Waiting Room or other public areas in
the medical center. We request that visitors not stay in the hall outside the
suites as this may disrupt other mothers and babies who are trying to rest.
An adult visitor must supervise all children under age 10. Cellular telephones
and walkie-talkies are not allowed in the nursery areas due to their impact
on vital equipment.
Intensive Care Unit
Visiting hours are individualized per patient at the discretion
of the nurse. Please adhere to the following:
No visitors are allowed during shift report
from 6:30 to 10 a.m. and from 6:30 to 8 p.m. to maintain patient confidentiality. Please,
do not call the ICU during
closed visitation times.
Before entering the ICU, use the phone located on the wall just outside ICU entrance. The phone will ring directly to the ICU nurses' desk.
Please limit two visitors per
Please turn off cell phones prior to entering ICU as they sometimes interfere with important equipment and could jeopardize the safety of our patients.
Children under the age of 12 are not allowed in
To provide the best possible care to the patient,
visitors are asked to leave the unit when patients are being admitted,
Please do not to use the phones in the ICU area. Two telephones are
provided in the ICU waiting room for your use. To call the ICU waiting room directly,
call (573)632-5349 or (573)632-5352.
Sending Mail or Cards
Mail may be sent to CRMC patients addressed as follows:
(Patients full name)
c/o Capital Region Medical Center
P.O. Box 1128
Jefferson City, MO 65102
You also may send an electronic
card to patients at Capital Region Medical
Capital Region Medical Center has a strong interest in protecting
all our patients, visitors and staff from infections and communicable diseases.
For this reason, the staff follows precautions, called Body Substance Isolation,
to prevent the spread of organisms (germs) from all patients, not just patients
who have infections or communicable diseases. These precautions include hand
washing and may include special clothing such as gloves, gowns, etc.
Under special circumstances, it will be necessary for you to wear special
clothing and wash your hands during your visit with a patient. A sign on the
patient's door will give you instructions on what you need to do. This may
mean wearing a mask, gown and/or gloves. If you are not sure what you need
to do, please ask at the nurses' station to clarify these instructions
or assist you.
Many patients have weakened immune systems that make them very susceptible
to a variety of illnesses. People who are ill with a cold, fever, diarrhea,
flu or a communicable disease should not visit a patient. In addition, children
who have been exposed to or have chicken pox, measles, mumps, pinkeye or rubella
should not come to the hospital to visit a patient.